Return & Refund Policy

Last Updated: 1st October 2026

At ME IN MY SKIN (MIMS), we take utmost care to ensure that your order reaches you in good condition. If you receive a product with an issue, please contact us within the applicable return period so that we can assist you.

1. Returns & Refund Eligibility

Returns or refunds may be considered in the following situations:

• The product received is damaged or defective.
• You have received an incorrect product.
• A product is missing from your order.
• The product received has been damaged during transit.

All return or refund requests are subject to verification and approval by MIMS.

2. Unboxing Video Is Mandatory

For any claim relating to a damaged, defective, incorrect, or missing product, a clear unboxing video showing the package from the time of opening is mandatory.

The video should clearly show:

• The condition of the package before opening.
• The package being opened.
• The products received and their condition.
• Any visible damage, leakage, breakage, or incorrect product.

Refund or replacement requests may not be accepted without a valid unboxing video.

3. Products Purchased During Sale Period

All products purchased during a sale, promotional offer, clearance sale, or special discount period are strictly non-returnable and non-refundable.

This includes products purchased using promotional offers, sale discounts, or special campaign pricing.

4. Product Condition

For eligible returns, the product should generally be:

• Unused and unopened.
• In its original packaging.
• Accompanied by the original packaging and order details.

Due to hygiene and product-safety considerations, opened or used skincare products may not be eligible for return or refund, except where the product is verified to be defective or damaged.

5. Refund Process

Once your request has been reviewed and approved, the applicable refund will be processed to the original/source payment account used to place the order.

Approved refunds will be processed within 3 working days.

The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

6. Replacement or Refund

Depending on the nature of the issue and product availability, MIMS may offer:

• A replacement of the affected product; or
• A refund of the eligible product/order amount.

The final resolution will be determined after reviewing the claim and supporting information provided by the customer.

7. How to Raise a Return/Refund Request

To raise a request, please contact our customer support team with:

• Order ID
• Registered mobile number/email address
• Reason for the request
• Clear photographs of the product/package
• Unboxing video, where applicable

Our team will review the request and guide you through the next steps.

8. Important Note

MIMS reserves the right to verify all return and refund claims before approving a request. Requests that do not meet the conditions outlined in this policy may be declined.

We recommend that customers record a continuous unboxing video when opening their package, particularly for high-value or fragile orders, to ensure that any genuine issue can be resolved quickly.

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