Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: 1 October 2026

At ME IN MY SKIN (MIMS), we aim to make your shopping experience simple and hassle-free. This Shipping & Delivery Policy explains how your order will be processed and delivered.

1. Order Processing

Orders are generally processed within 1–2 business days after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, festivals or promotional periods, processing may take slightly longer due to increased order volumes.

2. Delivery Timeline

Once your order has been dispatched, delivery generally takes approximately:

3–7 business days, depending on your location and courier service.

Delivery to remote or certain non-serviceable locations may take longer.

The delivery timeline is an estimate and is not a guaranteed delivery date.

3. Shipping Partners

We work with various logistics and courier partners, including:

India Post
Blue Dart
Xpressbees
Shadowfax
Other delivery partners as required

The courier partner may vary depending on your location and order.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your order.

Free shipping may be offered on selected orders or during specific promotional periods.

5. Cash on Delivery (COD)

COD is available for eligible locations and orders.

For COD orders, we may contact you by phone, SMS or WhatsApp to verify your order before dispatch.

Repeated refusal or non-acceptance of COD orders may result in COD being unavailable for future orders.

6. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through SMS, email or WhatsApp, depending on the information provided at checkout.

You can use the tracking information provided to check the status of your shipment.

7. Incorrect or Incomplete Address

Customers are responsible for providing an accurate:

Name
Mobile number
Shipping address
City
State
PIN code

MIMS will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Additional shipping charges may apply if an order needs to be re-shipped due to an incorrect address.

8. Failed Delivery / RTO

If an order cannot be delivered due to reasons such as:

Customer unavailable;
Incorrect address;
Incorrect phone number;
Customer refusing delivery;
Repeated failed delivery attempts;

the shipment may be returned to us (RTO – Return to Origin).

For COD orders, repeated refusal or non-acceptance may result in restrictions on future COD orders.

9. Delayed Deliveries

Delivery may be delayed due to circumstances beyond our reasonable control, including:

Weather conditions
Natural disasters
Public holidays
Courier disruptions
Government restrictions
Incorrect address information
High order volumes
Other unforeseen circumstances

We will make reasonable efforts to assist you in tracking delayed shipments.

10. Damaged or Tampered Packages

If your package appears damaged, opened or tampered with at the time of delivery, please take photographs/videos of the package and contact us as soon as possible.

For damaged, defective, incorrect or missing products, please refer to our Return & Refund Policy.

An unboxing video may be required to process certain claims.